Responsible Gaming Policy of Cadoola

Access to the Cadoola platform is strictly forbidden to minors under 18 years of age. Participation in online gambling by minors constitutes a violation of current Italian laws and the platform's internal rules. To ensure absolute compliance with this restriction, Cadoola applies rigorous age verification procedures during the registration phase and may request copies of valid identification documents at any time. All accounts found to belong to individuals under 18 years of age will be immediately and permanently blocked, with the cancellation of any related activity.

To preserve the recreational nature of gaming and prevent the onset of addiction, we invite users to adopt some basic principles before starting any session on the platform:

Consider gaming exclusively as a pastime and not as a means to generate a fixed income or to resolve financial difficulties.

Establish a fixed budget for gaming in advance, using only sums of money whose potential loss would not affect your economic well-being or that of your family.

Never attempt to chase losses in an immediate effort to recoup spent money, as this behavior typically increases the risk of incurring further losses.

Avoid accessing the platform when under the influence of alcohol, drugs, or medications that impair judgment, or when experiencing moments of intense psychological stress, anxiety, or depression.

Balance the time spent on online gaming with other recreational, social, family, and professional activities of daily life.

Cadoola provides users with a wide range of flexible control tools, designed to enable autonomous, preventive, and personalized management of their gaming behavior. These functions can be activated directly through profile settings or by requesting assistance from technical support.

Deposit Limits

This tool allows the user to set a maximum amount of money that can be deposited into their account within a specific timeframe, which can be daily, weekly, or monthly. Once the set limit is reached, the platform will automatically block any further deposit transactions until the established period expires. Attempts to reduce limits take effect immediately, while requests for increases are subject to a reflection period before being approved.

Loss Limits

The user has the option to preset the maximum amount of money they are willing to lose in a specific session or within specific time intervals. This mechanism helps keep gaming activity within the initially established financial boundaries, preventing the exceeding of the set budget.

Session Time Limits

This feature allows setting a timer that tracks the actual time spent on the platform. Upon reaching the time limit set by the user, an automatic notification will inform about the session's expiration, inviting a break or temporarily disconnecting the account to encourage detachment from the activity.

Temporary Suspensions (Time-Out)

If a user feels the need to take a short break from gaming for a limited period, they can activate the time-out option. This feature allows freezing access to the account for a duration that can range from a few days up to several weeks. During this period, the user cannot make deposits or participate in games, and access will be automatically restored only upon the completion of the selected period.

Self-Exclusion from the Platform

In cases where the user perceives a concrete risk to their well-being or believes they have lost control over their gaming habits, Cadoola offers the possibility to request permanent or time-limited self-exclusion from the entire platform. Self-exclusion involves the total blocking of the account, the inability to open new ones, and the immediate cessation of any informational or promotional communications. This is a serious protective measure that cannot be revoked before the established term, designed to support the player in the process of definitive or long-term detachment.

Account Closure

In addition to self-limitation systems, the user can request the ordinary closure of their personal profile at any time by contacting customer support, without needing to provide specific reasons, subject to the withdrawal of any legitimately due active balances.

It is of fundamental importance to promptly recognize the first signs of potentially problematic gaming behavior. We invite users to regularly ask themselves the following self-assessment questions:

Do you neglect work, study, family, or social relationships to dedicate time to gaming?

Have you ever lied to friends or family about the amount of money spent or time spent playing?

Do you consider gaming an escape from personal problems, loneliness, or daily frustrations?

Have you ever felt irritability, anxiety, or emptiness when attempting to reduce or stop gaming?

Have you ever borrowed money, sold personal belongings, or used funds intended for basic expenses to be able to play?

If the answer to one or more of these questions is affirmative, it may be advisable to reconsider your approach and consider adopting self-limitation tools or seeking external professional support.

Should online gambling cease to be a source of entertainment and transform into a form of psychological or financial distress, seeking specialized assistance is strongly recommended. Numerous medical facilities, independent associations, territorial counseling centers, and support hotlines are active in Italy, offering free, confidential, and professional advice for the prevention and treatment of problem gambling. We urge anyone in a difficult situation not to hesitate to reach out to these specialized support channels for the necessary help.

In family contexts where computing devices (computers, tablets, or smartphones) are shared between adults and minors, it is the user's responsibility to take the necessary precautions to prevent minors from accessing gambling sites.

For this purpose, it is recommended to:

Do not store login credentials (username and password) in the browsers of devices accessible to minors.

Use advanced parental control software and web filters that block access to gambling platforms and adult content.

Always log out completely from the Cadoola platform at the end of each usage session.

Raise awareness among young people about the risks associated with the misuse of digital platforms intended for adults.

The Cadoola staff responsible for customer support and operational management of the platform receive periodic training focused on awareness and recognition of behaviors typically associated with problematic gambling. While it cannot replace a medical or professional diagnosis and does not offer absolute guarantees of interception, our team strives to interact empathetically, discreetly, and with a focus on user protection when obvious signs of criticality emerge during support interactions.

This Responsible Gambling Policy is subject to regular reviews to ensure its alignment with best consumer protection practices and national regulations for safe gambling. Any updates will be promptly integrated within this section of the platform.